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Bilingual Virtual Assistant (English/Spanish) Receptionist

Go Lean Health

Location
Remote (MX)
Workplace
Remote
Job type
Part-time
Posted
Yesterday
Source
Himalayas
Apply on company site
Bilingual Virtual Assistant (English/Spanish) Receptionist Remote | Part-Time | 40 Hours/Week | $6.5/hour with 6 mos perf review Role Summary We are hiring a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. This role requires someone with strong English and Spanish communication skills, especially over the phone, since a large part of the work involves speaking directly with patients, coordinating appointments, handling follow-ups, and keeping communication clear and professional. This is a patient-facing support role that directly affects clinic flow, patient experience, and day-to-day operational efficiency. The ideal candidate is organized, dependable, confident on calls, and able to manage scheduling, insurance-related tasks, and administrative follow-through with accuracy. Top Requirements - Strong bilingual communication skills in both English and Spanish - Confident and professional on phone calls - Strong patient coordination and scheduling ability - High attention to detail and reliable follow-through Key Responsibilities 1) Phone Calls and Patient Communication - Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contacts - Communicate clearly and professionally in both English and Spanish - Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance - Answer routine patient questions and escalate concerns appropriately - Maintain a calm, patient-friendly tone, especially when dealing with elderly patients or complex situations 2) Appointment Scheduling and Patient Coordination - Manage new and existing patient scheduling through phone, email, and text - Maintain provider calendars accurately and help prevent gaps, overlaps, or scheduling errors - Confirm appointments and manage cancellations, reschedules, and waitlist coordination - Conduct pre-visit outreach and communicate next steps clearly to patients - Ensure accurate patient demographics, appointment notes, and call outcomes are documented in the system 3) Insurance Verification and Benefits - Verify patient eligibility and benefits before appointments - Confirm copays, deductibles, covered services, and authorization requirements - Identify insurance issues early and communicate them clearly to patients and internal staff - Document verification results accurately in the EMR and any internal trackers - Escalate unresolved payer issues and follow through until completed 4) Referral and Prior Authorization Support - Process referral-related tasks and ensure required documents are complete - Initiate and follow up on prior authorization requests as needed - Track pending items, approvals, denials, and required follow-up actions - Coordinate with payer offices, provider offices, and internal team members to avoid delays 5) Administrative Support and Documentation - Maintain accurate, timely, and consistent documentation - Support daily administrative workflows such as inbox management, task queues, forms, uploads, and follow-up tracking - Handle patient information in a HIPAA-compliant manner - Provide status updates proactively and complete assigned tasks with minimal follow-up Required Qualifications - Excellent verbal and written communication skills in both English and Spanish - Previous experience handling phone calls in a patient-facing, customer-facing, or healthcare support role - Strong confidence speaking with patients over the phone, including appointment coordination and follow-up calls - Highly organized, detail-oriented, and able to manage multiple tasks accurately - Able to work independently and communicate updates clearly - Reliable computer setup, headset, and stable internet connection for remote work - HIPAA knowledge or experience with HIPAA-compliant workflows Nice to Have - Clinical or healthcare background - Familiarity with EMR/EHR systems - Experience supporting internal medicine, primary care, or similar outpatient practices Originally posted on Himalayas

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